ServiceRanger Diagnostic Solutions offer a range of diagnostic tools to help you troubleshoot and repair your commercial vehicle. From basic fault code troubleshooting to automated transmission and clutch calibration, we offer a package to fit your diagnostic needs.
Quick links:
ServiceRanger Pro Plus | ServiceRanger Pro | ServiceRanger Basic
ServiceRanger Pro is the exclusive, comprehensive PC-based diagnostics tool for Eaton and Eaton Cummins automated transmissions —combining diagnostics, troubleshooting, repair and update information in a user-friendly interface. ServiceRanger Pro allows for quick and easy diagnostics of complex problems affecting electronic systems, enabling faster service and reduced down time. It allows you to update performance calibrations, change parameters, update product software, retrieve fault codes, view live vehicle data, and run specialized service routines and product tests (including Eaton product clutch calibration routines). The subscription also includes periodic updates, ensuring you have the most up-to-date service information and latest features.
Products supported:
Products supported:
Products supported:
Frequently asked questions and answers about ServiceRanger 4.
Select Diagnostics is our premium, complete diagnostic system which can diagnose, troubleshoot, repair and calibrate all systems on North American Class 3-8 commercial vehicles, regardless of make or model. It includes a hardware kit with each software license and is regularly updated to include the latest online technical updates and information.
Create or manage your ServiceRanger account through SnapOn here.
Click to download the ServiceRanger .exe file (account required to activate).
Once your software is on the latest version, you must login to your account and purchase the Pro Plus license, in order to receive your new SR4 Pro Plus upgrade serial number. Navigate to the catalog to display the software package(s) available.
Proceed through the software package license purchasing process; adding the Pro Plus license to your Shopping Cart and continuing through the Checkout process.
Payment methods include credit card or purchase order.
Software license Serial Numbers purchased with a credit card will be issued to you at the time of purchase. VISA®, MasterCard®, and American Express are accepted.
Software license Serial Numbers associated with a purchase order are issued to you only after the purchase order is validated. Please allow 2-3 business days for processing. An email notification is sent to you when this process is complete. Purchase orders should be made payable to:
Snap-on Business Solutions
NEXIQ Technologies
27001 Network Place
Chicago, IL 60673
Once you have completed your license purchase move to the steps below to upgrade your ServiceRanger 4 software. Please note that when purchasing ServiceRanger 4 Pro Plus, you will receive two license codes:
ServiceRanger 4 customer support can be obtained by emailing Snap-On.
Once you have purchased your software upgrade, open ServiceRanger 4 and navigate to the "upgrade" section (click "go to" > settings > license). Enter in the new ServiceRanger 4 upgrade code received in your confirmation email, click the upgrade button and restart SR4.
Once ServiceRanger 4 is updated, click the "go to" button and then click on the App Center icon. You'll see the Eaton Advantage Automated Clutch calibration tool as available diagnostic software. Click the install button which will open a new window, then click the "download calibration software now" button.
Once the software finishes downloading (typically will be in your downloads folder), right click the .zip file to extract the files. Do not change the installation path. Once the files are extracted, click into the newly extracted folder and run the "install" file. Select your language and click through the prompts.
When prompted, enter the second Serial Number received in your email to activate the calibration software. Once activated, click the close button, then click Next to begin the installation.
Once the software is installed, click the Finish button. Close and restart SR4, and then navigate back to the ServiceRanger 4 App Center. Launch the clutch calibration tool and you should now see the "open" button, which you can click to launch the tool.
To successfully install and operate ServiceRanger your computer must meet the following system requirements:
You must have full administrator privileges on the computer before these files can be downloaded and installed.
Before beginning the installation of the ServiceRanger 4 software it is strongly recommended that you exit all Windows programs.
Click on the link above to download the software. Follow the on-screen instructions to Run the software installation.*
When the installation is complete and you start ServiceRanger 4 the first time, you will be prompted to activate the software.
To activate the software you must enter the Serial Number and Order Number you obtained after completing the requirements in the Create Account and Purchase License sections below. (Note that Pro Plus users will receive two (2) serial numbers.)
ServiceRanger 4 customer support can be obtained by contacting Snap-On. Email Snap-On
*Note: Some companies do not allow their users to download files from the Internet. If you are not sure or have issues downloading or installing any of the files, contact your computer administrator for assistance.
To purchase and manage your ServiceRanger 4 software license Serial Number, you must first register on our website to create your ServiceRanger 4 user account.
Note: If a ServiceRanger4 user account was already created for your business go to Existing Users Login
When completing the registration you must accurately identify the business with whom you are associated to avoid delays in processing.
Important: By registering you are assuming the Administrator role for your business’s ServiceRanger4 account. Any duplicate registrations for your business location will be ignored.
Example:
Once you submit your information it is compared to the customer information in our records. Please allow up to 2 business days for processing. When complete, an email is sent to you with instructions to access your ServiceRanger 4 user account.
Important: If your email system uses Junk or Spam email filters, please mark DoNotReply@Snapon.com as safe.
Support
Once your ServiceRanger 4 user account is created you can now login to purchase your software license Serial Number.
The Catalog will display the software package(s) available to you.
Example:
Proceed through the software package license purchasing process; adding licenses to your Shopping Cart and continuing through the Checkout process.
Payment methods include credit card or purchase order.
Software license Serial Numbers purchased with a credit card will be issued to you at the time of purchase. VISA®, MasterCard®, and American Express are accepted.
Software license Serial Numbers associated with a purchase order are issued to you only after the purchase order is validated. Please allow 2-3 business days for processing. An email notification is sent to you when this process is complete. Purchase orders should be made payable to:
Snap-on Business Solutions
NEXIQ Technologies
27001 Network Place
Chicago, IL 60673
Once you have completed your license purchase move to the Activation steps below to activate your ServiceRanger 4 software. Please note that when purchasing ServiceRanger 4 Pro Plus, you will receive two license codes:
ServiceRanger 4 customer support can be obtained by emailing Snap-On.
When the installation is complete and you start ServiceRanger 4 the first time, you will need to activate the software before you can use it.
Important: An internet connection is required to complete software license verification and initial data package download
To activate the software you must enter the Serial Number and Order Number you obtained during the software license purchase process.
Example:
Once the activation is complete and the software opens ServiceRanger 4 will download the initial database. This will ensure you have the latest data and the correct permissions for your license are assigned. This process may take up to 15 minutes depending on your internet speed.
Note: The Serial Number represents your license to use the ServiceRanger 4 software. When the software is activated your software license is verified with information in our records to confirm that it is installed on only one computer in accordance with the software end-user license agreement (EULA).
Support
Once ServiceRanger 4 is on version 4.9xxx or higher, click the "go to" button and then click on the App Center icon. You'll see the Eaton Advantage Automated Clutch calibration tool as available diagnostic software. Click the install button which will open a new window, then click the "download calibration software now" button.
Once the software finishes downloading (typically will be in your downloads folder), right click the .zip file to extract the files. Do not change the installation path. Once the files are extracted, click into the newly extracted folder and run the "install" file. Select your language and click through the prompts.
When prompted, enter the second Serial Number received in your email to activate the calibration software. Once activated, click the close button, then click Next to begin the installation.
Once the software is installed, click the Finish button. Close and restart SR4, and then navigate back to the ServiceRanger 4 App Center. Launch the clutch calibration tool and you should now see the "open" button, which you can click to launch the tool.
ServiceRanger 2.80 is needed to support Gen1 transmissions.
The following is a list of vehicle link adapters that have been tested with ServiceRanger 4 and are approved for Transmission Electronic Control Unit (TECU) and Transmission Control Module (TCM) programming.
NOTICE: An approved communication adapter and USB connection is required to program a TECU or TCM. Do NOT use a wireless connection – Bluetooth or WiFi. Failure to use an approved communication adapter and USB connection may result in a damaged TECU or TCM and void component warranty.
| Manufacturer | Product Name |
|---|---|
| Nexiq | USB-Link (P/N 125032) Required driver version 9.6.0.2 or greater greater |
| Nexiq | USB-Link 2 Bluetooth (P/N 124032) Required driver version 2.3.0.0 or greater |
| Nexiq | USB-Link 2 Wi-Fi (P/N 124034) Required driver version 2.3.0.0 or greater |
| DG Technologies | DPA 5 (P/N DG-DPA5-BT) Required driver version 2.03 or greater |
| DG Technologies | DPA 4 Plus (P/N DG-DPA4PLUS) Required driver version 2.02 or greater |
| Noregon | JPRO DLA+ (P/N 12206) Required driver version 4.0.5983.2 or greater |
| Noregon | JPRO DLA+ PLC (P/N 12204) Required driver version 4.0.5983.2 or greater |
| Noregon | JPRO DLA+ Wireless (P/N 12208) Required driver version 4.0.5983.2 or greater |
| Noregon | JPRO DLA+ 2.0 (P/N 122061) Required driver version 4.0.5983.2 or greater |
| Noregon | JPRO DLA+ 2.0 Wireless (P/N 122081) Required driver version 4.0.5983.2 or greater |
| Cummins | Inline 6 (P/N 2892093) Required driver version 6.4.1.0 or greater |
| Cummins | Inline 7 (P/N 5299899) Required driver version 2.3.0.0 or greater |
| Cojali | Jaltest Data-Link RP1210 |
| Grandville Engineering Solutions | GES32 |
The following is a list of approved RP1210A communication adapters that can be used with ServiceRanger 2.80:
| Manufacturer | Product Name | |
|---|---|---|
| Dearborn Group | DPA-II Plus | |
| Caterpillar | CAT Adapter II | |
| Eaton | MD-100 (RS-232 connection only, not wireless) |
|
| Noregon | JPRO Data Link Adapter - Serial port | |
| NEXIQ | MagiKey™ Parallel Data Module* (PDM) |
The following is a list of approved communication adapters for Generation 1 AutoShift® programming (RP1202 "pass-thru" adapters)*:
| Manufacturer | Product Name | |
|---|---|---|
| Dearborn Group | DPA II+ | |
| Cummins | Inline I, model 3824938 (Windows 95™ only) ** |
|
| Volvo | Adapter, model 9998555 (Windows 95™ only) ** |
|
| Generic J1708/RP1202 adapters (Windows 95™ only) ** |
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