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Support

Customer support-EatonCare

At Eaton, it’s important that we not only provide industry-leading products, but also the best support in the industry. EatonCare, Eaton’s customer and sales support organization, is dedicated to providing our customers and distributors with general information and technical resources, as well as support for OEMs, project and product orders and after-hour emergencies.

Contact an EatonCare representative

To reach an EatonCare representative, please call:
+1-877-ETN-CARE or +1-877-386-2273
+1-800-268-3578 Canada
+1-828-651-0786 International

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  • EatonCare Component Support Team
    (PDF 431 KB)
    At Eaton, not only do we provide industry-leading products, but we also provide the best customer support in the industry.
  • EatonCare Global Team
    (PDF 746 KB)
    At Eaton, we understand diverse international customer requirements and the complexities of global commerce.
  • EatonCare OEM Team
    (PDF 566 KB)
    The EatonCare OEM Team is an extension of the field sales organization. It provides technical and commercial pre- and post-sale support for our premier distributors and original equipment manufacturer customers.
  • EatonCare Project Management Team
    (PDF 539 KB)
    At Eaton, effective project management means dedication, focus, and taking every measure possible to ensure that quoted deliverables and timelines are met or exceeded. The EatonCare Project Management Team is committed to fulfilling your requirements, earning your trust, and building partnerships.
  • EatonCare Technical Resource Center
    (PDF 220 KB)
    The EatonCare Technical Resource Center (TRC) provides product selection, troubleshooting and application support for product families that include circuit protection, power distribution, power and logic control, power management, automation, variable frequency drives, sensors and wiring devices.
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Support for retailers of residential products

To obtain support regarding Eaton's residential products, call the EatonCare Retail Channel Partners Support Center:
+1-877-932-9322.

Technical Resource Center

The Technical Resource Center provides product selection, application and general technical support for Eaton’s electrical products.

EatonCare TRC phone menu

Technical product questions

Technical support FAQ

Emergency after-hours support

Eaton’s product lines provide varying levels of after-hours support. This support ranges from product shipment service from our warehouses to technical phone support. Dial +1-877-ETN-CARE (+1-877-386-2273) option 2 and select the appropriate product line in the phone menu. For emergency on-site service from Eaton’s Electrical Services and Systems team call +1-800-498-2678.

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges.
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